Knowledge base
Printer troubleshooting
Offline status, jams, ugly pages, ink chips, wireless fails and stuck queues — work the article that matches the symptom.
Fix a printer that shows offline
Bring Windows or macOS back online when the queue is stuck.
Clear a paper jam safely
Remove stuck sheets without tearing rollers or the printhead.
Fix streaks, faded pages and blank output
Nozzle checks, alignment and cartridge seating for better pages.
Cartridge or toner not recognized
Fix “install cartridge,” chip errors and incompatible ink messages.
Printer will not join Wi‑Fi
Password loops, missing SSID and drops after setup.
Clear a stuck print spooler
Jobs that never leave the queue on Windows.
Read common printer error codes
What paper, ink, carriage and wireless codes usually mean.
Speed up a slow printer
Draft mode, queue cleanup and wireless bottlenecks.